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"The Customer Service Survival Kit" explains how to use the right words to turn volatile scenarios into calm and productive customer encounters
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all written by local experts* Includes innovative
recounts the unexpected lessons he learned in his quest for an MBA
Hella Nation Subclass Code_1EH "The Customer Service Survival Kit"Rolling Stone writer Wright offers 12 tales of outsiders, people more or less living off the grid in mainstream America. He profiles, for example, a member of Delta Company in Kandahar in southeastern Afghanistan dueling with the Taliban; a fun loving regular at a dance hall; a committed local anarchist engaging in street theater at a global trade conference; a pastor of the Aryan Nation preaching against the evils of blacks and Jews; and two HIV
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