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"The Customer Service Survival Kit" explains how to use the right words to turn volatile scenarios into calm and productive customer encounters
ISBN - 9781944648664
Hai-O was the first traditional healthcare company listed on Bursa Malaysia Securities Berhad since 1996
The book is the ideal companion for the 2010 FIFA World Cup in South Africa and is a must-read for every fan of footy facts and trivia
David Allen
Lauren Conrad: Celebrate Class_MALAYSIAN COLLECTION "The Customer Service Survival Kit"From lifestyle and fashion icon Lauren Conrad#1 New York Times bestselling author of Lauren Conrad Style and Lauren Conrad Beautycomes her dazzling and essential guide to entertaining, filled with an inspiring array of lifestyle tips and personal stories and lavishly illustrated with dozens of color photographs throughout. Now that Lauren Conrad has gotten everyone all dressed up and looking their most beautiful, she gives them somewhere to go in this
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